How to Purchase
Open Studio Deptford
Complete the order form and send to :
Post: Deco 22, Unit 209, Cockpit Arts, 18-22 Creekside, London SE8 3DZ
TERMS AND CONDITIONS
IMPORTANT NOTICE: LEGAL
This document outlines the terms and conditions of the selling of the products listed on our website www.deco22.co.uk. Please read these terms conditions carefully before ordering any products from our site.
Please note that all prices shown are in Pounds Sterling. Products sent by post are charged at current post office rates and are subject to change. You will be notified as to the total cost (including post and packaging) when making your transaction. Products are priced as marked on the site, however made to order and made to measure prices vary please contact us for more information.
Every care has been taken to ensure that descriptions are correct, and colours are as close a representation as possible. However, every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match as seen on your screen.
By entering and using this site,you acknowledge and agree that all content (including but not limited to all images, text, graphics and actual products) are protected by copyright, design rights and trademark rights as applicable, which are owned by Deco 22. You agree that you will not (or assist or facilitate a third party to) commercially exploit of create derivative works from the products and other content on this site.
READY MADE PRODUCTS TERMS AND CONDITIONS.
RETURNS FOR READY MADE PRODUCTS
We hope that you will be delighted with your purchase. But if you are not completely satisfied, we are happy to offer a refund or exchange. Please ensure that the goods are returned in the same condition in which you received them, and are re-packaged in the same way, with any tags remaining in place. Please note that you are responsible for the return, and so we strongly recommend that you use a recorded delivery service. Any goods which you may think you have returned to us but are actually lost in transit remain your responsibility.
Please note refunds and exchanges will not be given on any items returned after 14 days. Refunds and exchanges will not be given on any items that have been used, and/or are in an un-saleable condition.
REFUNDS FOR READY MADE PRODUCTS
If you have requested a refund, this will be issued once the goods have been received and checked by us. We will send you a confirmation email. Please note that we do not refund either the original or the return postage costs.
FAULTY GOODS (READY MADE PRODUCTS)
We pride ourselves on very high quality workmanship. However, in the unlikely event that you receive a faulty item, please email us within 48 hours of receipt, explaining the problem. Please do not send the item back until we have responded to your email, giving you returns instructions.
MADE TO ORDER/MEASURE TERMS AND CONDITIONS.
MADE TO ORDER - Bags ONLY
The Customer must ensure they have selected the correct size and colour for made to order bags
A 50% non-refundable deposit is required for any made to order bag.
Delivery times for made to order bags are approximately 4-8 weeks.
MADE TO MEASURE
A minimum of three (3) fitting appointments MUST be attended.
All made to measure coats must be collected in person by the person they were made for the final fitting.
After the initial consultation and the choice of Coat/bag has been decided, a
non-refundable deposit of 50% of the total cost of the Coat/bag, is charged on placing the order.
Payment in full in required before delivery of Coat/bag
Bespoke and Made to Measure coats/bags are non-exchange and non-refundable.
In addition to the price, the customer shall pay for any additional; work carried out by us, at your request, which we were not originally contracted to undertake; and any costs incurred by us attending a missed appointment or an appointment cancelled by you with less than 24 hours’ notice.
Any additional costs payable by you will be invoiced by us and charged at rates (together with a percentage in respect of overheads and profit) based on the cost of materials, labour, sub-contractors, transport, taxes and duties at the time the work is carried out.
All coats are made to the measurements taken on the day.
Deco 22 cannot accept responsibility for any changes in the size or shape of the customer.
Production time for bespoke coats/bags will vary depending on individual requirements and Deco 22 order book.
Title in the Goods shall not pass until the price of the Coat/bag has been paid in full for the goods.
As each order is personally tailored, the Supplier is unable to resell an order to any Customer other than the customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the supplier accept returns where the customer requests a change to an existing
order and the supplier cannot fulfil that change. Where there is a dispute between customer and supplier’s ordering system is taken as the firm and final order.
All swatches, samples, descriptions, drawings, specifications, illustrations and advertising we provide, issue, or contained in our website, brochures, catalogues or other materials, are approximations only and should not be relied on by you as precise or constructed literally. We are unable to guarantee that product images you see on this website are completely accurate representations of the product as the display of images will depend on your viewing device and its colour capabilities. Whilst we will endeavour to match particular colours, this is not always possible. As a result these do not form part of the contract. This is not a sale by sample.
As fabrics can differ you accept that a swatch provided earlier may not come from the same batch or roll of fabric used for the goods. As a result, there differences with the fabric of the goods and any swatch provided. The risk of differences inevitably increases the longer the time between obtaining a swatch and ordering goods.
We reserve the right to change any descriptions, drawings, specifications, illustrations, brochures, catalogues, advertising materials and other materials provided at any time
If any material, fabric or goods are out of stock, we will inform you at the earliest opportunity and allow you to await a new delivery, amend the order or cancel the